Refund policy The refund policy is a supplement and should be read in conjunction with Leaders Lead - L5 at Work User Terms and Conditions. All customers agree to this policy by accepting these Conditions.This policy outlines the circumstances under which a refund of monies previously paid may or may not be performed, and if so, by what methods.
Loss of Access
The Customer shall have no claim against Principals Australia in respect of loss of access or functionality to the L5 at Work website through technical downtime and servicing, whether such claim lies in contract, tort or otherwise (including negligence) for any loss or damage howsoever arising.
However, if, due to the negligent act or omission of Principals Australia, the Customer is unable to access the L5 at Work website in accordance with the Terms and Conditions Principals Australia will, at its sole discretion, issue the Customer with an amount of credit calculated with reference to the time that the L5 at Work platform was not accessible as a percentage of the total hours available.No Refunds will be given in any manner, if you: - Have a change of mind after subscribing to the L5 at Work resource
- Think the L5 at Work website is unsuitable for any reason, other than short comings of the original offer.
- Think the price is unfair.
Method of Refund:
Refunds will be made to the original purchaser only.
All monies will be refunded to the account holder by the same method the original payment was made. No cash refunds are permitted.
The refund claim should be submitted to: Leaders Lead, Principals Australia, PO Box 112, Hindmarsh, South Australia 5006
A valid reason for refund must be supplied. In order to obtain a refund, you must provide your correct e-mail address or mailing address to Principals Australia. Principals Australia will not be liable for any claims of non-receipt of services, or non-receipt of a Refund Claim that was a result of an incorrect email address or mailing address provided by you to Principals Australia. The customer is responsible for providing a correct and working e-mail address. Time Frame for Executing the Refunds:
Refunds will be executed by Principals Australia within 14 days of receipt and confirmation of a valid Refund Claim. Bank clearance times are in addition to this time frame and cannot be controlled or estimated by Principals Australia.Fraudulent Credit Card Charges or Fraudulent Claims:
All requests to negate charges will be investigated by our technical department and legal department. If you make a fraudulent claim of un-authorised card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
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